I can log in but can’t see my booking or my Multilink Pass. What should I do?
Sometimes a number of accounts are created, or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, our journey experts can fix this for you, or you can complete our online form here.
My Multilink Pass is fading, what can I do?
This does happen sometimes but it’s easy to fix. Simply email our Contact Centre team to request a pass here. If you have a second user added to your Multilink Foot pass or an additional two users added to you Multilink Vehicle pass you will need to have them all replaced.
What if my Multilink Pass is lost or stolen?
Don’t worry, we can help. If your paper pass is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.