Frequently asked questions
Sometimes a number of accounts are created, or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, our journey experts can fix this for you, or you can complete our online form here.
This does happen sometimes but it’s easy to fix. Simply email our Contact Centre team to request a pass here. If you have a second user added to your Multilink Foot pass or an additional two users added to you Multilink Vehicle pass you will need to have them all replaced.
Don’t worry, we can help. If your paper pass is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.
Multilink vehicle and passenger passes can be purchased online or by calling our Contact Centre Monday to Friday 9am to 6pm or weekends 9am to 5pm.
We do not accept Tesco Partner Rewards vouchers as payment.
Yes, you can. Call us at least 48hrs before you plan to travel if you need assistance getting on board, extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.
We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.
When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
Vehicle passes are for Island residents or those who own a property on the Island. We strongly recommend Multilink vehicle bookings are made in advance as we reserve a minimum of 15% of space per sailing for Multilink Vehicle bookings. It’s especially important around school holidays and festivals. If you find you regularly travel at very short notice the Multilink pass may not be suitable.
The foot passes can be purchased by any of our customers. The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.
You can add two additional users on your Multilink Vehicle pass as long as they live at the same address.
For the full details on how to apply for a Multilink Vehicle pass and what you may need read our Vehicle Passes Product Guide.
It’s really straight forward.
You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency for yourself and up to two additional users using our online form on the contact us page. If you’re purchasing a Accessible Multilink Pass, you’ll also need to send us proof of your Blue Badge for a vehicle or foot pass or your ENCTS Card, Disabled Persons Railcard or Access Card for a foot passenger pass.
You can then download your pass onto the Wightlink app. If you want a paper ticket, contact us with the pass number and we’ll send you one.
We can accept a driving licence, recent utility bill, phone bill, council tax bill or bank statement.
When you travel, you may be asked to provide ID – a photo driving licence, passport or HM Forces ID card is acceptable.
It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.
If photo ID cannot be produced when asked, a full Standard ticket cost will be charged and we will not offer any retrospective refunds. You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!
We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.
Yes, you can. The length and height of the trailer will determine the additional price to be paid at the time of booking.
Our Multilink Foot Pass is available to Island and mainland residents. You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency for you and a second named user using our online form on the contact us page.
If you’re purchasing a Disabled Multilink Pass, you’ll also need to send us proof of your ENCTS Card, Disabled Persons Railcard or Access Card for a foot passenger pass.
We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.
The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving. Booking in advance is recommended as we reserve 15% of space per sailing for Multilink Vehicle bookings.
For the full details on how to apply and what you may need read our Passenger Passes Product Guide.
These are unique to your Multilink Pass. The ‘T’ number is your Multilink Pass number and the Customer Number allows us to search for your details. You can also use the Customer Number to log in online instead of your email address if you prefer. Please keep these numbers safe and do not share with anyone.
Unfortunately, we’re unable to extend the expiry date of a Multilink Vehicle or Foot Pass. Multilink Passes are purchased at the current ticket price and remain valid for 12 months from the date of purchase.
If your pass is due to expire, you can top it up and any unused journeys remaining on your existing pass will be carried forward and added to your new pass. To transfer unused journeys, the top-up must be for the same Multilink Pass type and denomination as your current pass.
Please note that if you purchase a new pass instead of a top-up, or choose a different pass denomination, any unused journeys from your existing pass cannot be carried forward.
It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking enquiries form, selecting Multilink and we’ll sort it out for you.
Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in. Booking in advance is recommended as we reserve 15% of space per sailing for Multilink Vehicle bookings.
Please ensure your vehicle, including any items on the roof, rear, or tow bar, falls within the length and height options on your pass: 5m or 6m in length, and up to 2.24m in height. This includes any extra length or height added by roof boxes, bike racks, or other accessories — for example, a roof box or bikes mounted on the rear may be enough to take your vehicle over the size specified on your pass.
If your vehicle is longer or higher than your pass allows, you can now pay a small supplement to cover the difference instead of purchasing a separate public ticket — simply add this when booking online or through our Contact Centre. New bookings can be made for the larger vehicle, with the excess paid after your pass payment has been processed. If you arrive at the port with an outstanding balance, or your vehicle is over the length or height allowed on check-in, you’ll need to pay the supplement before you can travel.
If your vehicle is longer or higher than your Multilink vehicle pass allows, you can now pay a small supplement to cover the difference instead of purchasing a separate public ticket — simply add this when booking online or through our Contact Centre. You can view the supplement costs by visiting https://goodmalit854124.eu.org/frequent-travel/multilink-vehicle-passes.
New bookings can be made for the larger vehicle, with the excess paid after your pass payment has been processed. If you arrive at the port with an outstanding balance, or your vehicle is over the length or height allowed on check-in, you’ll need to pay the supplement before you can travel.
Your pass will be registered for a certain size vehicle.
We have two vehicle lengths available. A car up to 5m long and up to 2.24m high or a car up to 6m long and up to 2.24m high. Remember to include any tow bars or bike racks etc in the length and height.
Please ensure your vehicle, including any items on the roof, rear, or tow bar, falls within the length and height options on the pass: 5m or 6m in length, and up to 2.24m in height. This includes any extra length or height added by roof boxes, bike racks, or other accessories — for example, a roof box or bikes mounted on the rear may be enough to take your vehicle over the size specified on your pass.
If your vehicle is longer or higher than your pass allows, you can now pay a small supplement to cover the difference instead of purchasing a separate public ticket — simply add this when booking online or through our Contact Centre. You can view the supplement costs by visiting https://goodmalit854124.eu.org/frequent-travel/multilink-vehicle-passes.
New bookings can be made for the larger vehicle, with the excess paid after your pass payment has been processed. If you arrive at the port with an outstanding balance, or your vehicle is over the length or height allowed on check-in, you’ll need to pay the supplement before you can travel.
If you booked your journey before 1 July 2026 to travel after that date, and you later amend your booking, the ETS levy will be automatically applied by our system and cannot be removed at the time of amendment. However, if this applies to you, please contact us at [email protected] and we will refund the ETS levy charge.
The ETS levy is applied on all vehicle bookings on our Portsmouth-Fishbourne service. You will not be charged the ETS levy when you purchase a Multilink Book, but you will be charged each time you make a booking with your pass. This ensures that you only pay the ETS levy when you are about to travel.
The ETS levy will appear as a separate line item on your booking and must be paid before the booking is be confirmed either online or by calling the Contact Centre.
We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.
Refunds of Passes are processed by the Contact Centre by email using the Contact Us page online or in writing to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Letter and email must include full name, Address and Pass T Number.
Not at the moment. You must log into the App using the primary account that bought the pass.
Not at the moment. You must log into the App using the primary account that bought the pass.
Yes, you can as long as it is attached to your customer number. You’ll see a Ticket Pass option when you log in.
You must log into the app using the primary account that bought the pass.
Yes, you can. The MyLink foot passenger discount cannot be used to purchase a Multilink Pass. You can, however, use the discount on foot travel and by signing up you can also take advantage of the 15% off hot drinks and bottled water.
Yes, you can. The MyLink foot passenger discount cannot be used to purchase a Multilink Pass. You can, however, use the discount on foot travel and by signing up you can also take advantage of the 15% off hot drinks and bottled water.
You can add more journeys at any time and whenever is most convenient for you.
You can Top Up online here by selecting ‘Top up my Pass’ and logging in to your account or call our Contact Centre who will be happy to help.
Just one thing to remember, you can only Top Up your pass with the same denominations that you previously purchased. If you would like to purchase a different denomination, you can call the Contact Centre who will be happy to help you.
We do not accept Tesco Partner Rewards vouchers as payment.
Your pass will be registered for a certain size vehicle. If the vehicle exceeds the dimensions registered on your pass you will not be able to travel using your Multilink Pass but you can purchase a general vehicle ticket that covers the correct vehicle dimensions.
We have two vehicle lengths available. A car or van up to 5m long and up to 2.24m high or a car up to 6m long and up to 2.24m high. Remember to include any tow bars or bike racks etc in the length and height.
You can register an additional two users for the Multilink Vehicle Pass if they live at the same address as you. You will need to show proof of residency for the second and third person and we will then issue additional passes so you can share the number of journeys purchased as you need.
The additional pass holders must book using the main pass holder’s details as these are the details that will be registered with us.
This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount.
We will accept a driving licence, HM Forces ID Card or passport as proof of ID but students will also need to show a valid Student Rider, ISIC (International Student Identity Card), TOTUM, UNiDAYS or any photo student ID card with an expiry date or a stamped and signed letter from the school/college/university verifying your student or apprenticeship status.
You can add more journeys at any time and whenever is most convenient for you.
You can Top Up online here by selecting ‘Top up my Pass’ and logging in to your account or call our Contact Centre who will be happy to help.
Just one thing to remember, you can only Top Up your pass with the same denominations that you previously purchased. If you would like to purchase a different denomination, you can call the Contact Centre who will be happy to help you.
You can register one additional user for the Multilink Foot Pass if they are a family member.
The additional pass holder must book using the main pass holder’s details as these are the details that will be registered with us.
Booking online is convenient for most of our customers so we make setting up your online account as easy as possible. All you have to do is complete the set up your Multilink & Season Ticket to use online and we’ll do the rest for you. Easy!
It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking enquiries form, selecting Multilink and we’ll sort it out for you.
Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in. Booking in advance is recommended as we reserve 15% of space per sailing for Multilink Vehicle bookings.
It’s easy. You can log into your online account or use the Wightlink App to view your remaining journeys. You can also call our Contact Centre and we can tell you the journeys undertaken and answer any questions.
You can amend your booking up to one hour before your scheduled sailing time online, by logging in to your account online, using the Wightlink app or calling our Contact Centre.
Any journeys cancelled up to 24 hours before the scheduled sailing time will be credited back to your Multilink Pass. If you cancel within 24 hours or don’t cancel at all we will not return the journey back to your pass.
You can cancel your booking online or by calling our Contact Centre.
There are some booking restrictions with Multilink Vehicle Passes. Every sailing, on every day on each route has a minimum of 15% space reserved for Multilink Pass holders.
That’s why we ask that you book in advance and are flexible about the time you travel. We also need you to tell us if you’re not going to travel on your booked sailing so we can offer that space to another Multilink Vehicle Pass holder.
For an adult you can buy 10 singles for £92.00, 20 singles for £180.00, 40 singles for £328.00 and 60 singles for £450.00. You can buy these online on the Wightlink website.
A Student Multilink Foot Passenger Pass is for student aged 16+. You can buy 10 singles for £80.50, 20 singles for £149.00, 40 singles for £274.00 and 60 singles for £366.00. You can buy these online on the Wightlink website.
A Child Multilink Foot Passenger Pass is for children aged 5-15, but children under 12 must be accompanied by an adult when travelling. You can buy 10 singles for £46.00, 20 singles for £90.00, 40 singles for £164.00 and 60 singles for £225.00. You can buy these online on the Wightlink website.
To buy the Accessible Multilink Foot Passenger Adult Pass you must provide proof of your Blue Badge, ENCTS card or your Disabled Persons Railcard. For an adult, you can buy 10 singles for £83.00, 20 singles for £162.00, 40 singles for £296.00 and 60 singles for £408.00. You can buy these online on the Wightlink website.
To buy the Accessible Student Multilink Foot Passenger Pass you must provide proof of your Blue Badge, ENCTS card or your Disabled Persons Railcard. For a student you can buy 10 singles for £72.50, 20 singles for £134.00, 40 singles for £246.00 and 60 singles for £330.00. You can buy these online on the Wightlink website.
To buy the Accessible Child Multilink Foot Passenger Pass the child must be aged 5-15 years, and you must provide proof of Blue Badge, ENCTS card or a Disabled Persons Railcard. For a child you can buy 10 singles for £41.50, 20 singles for £81.00, 40 singles for £148.00 and 60 singles for £204.00. You can buy these online on the Wightlink website.
For a Motorcycle Multilink Pass you can buy 10 singles for £226.50, 20 singles for £424.00 and 40 singles for £830.00. You cannot buy 60 singles for motorcycles. You must be an Island resident and provide proof of residency.
You can purchase the pass on our website and send proof of residency via email.
For a standard vehicle of up to 6 metres long and no higher than 2.24 metres you can buy 10 singles for £547.50, 20 singles for £1,049.00, 40 singles for £1,998.00 and 60 singles for £2,694.00. You must be an Island resident and provide proof of residency. You can also add up to two other named users on your pass that live at the same address as you but you will need to provide proof of residency before the extra users can be added.
You can purchase the pass on our website and send proof of residency via email.
For a standard vehicle of up to 5 metres long and no higher than 2.24 metres you can buy 10 singles for £420.00, 20 singles for £795.00, 40 singles for £1530.00 and 60 singles for £2010.00. You must be an Island resident and provide proof of residency. You can also add up to two other named users on your pass that live at the same address as you but you will need to provide proof of residency before the extra users can be added.
You can purchase the pass on our website and send proof of residency via email.
For a Accessible Motorcycle Multilink Pass you can buy 10 singles for £226.50, 20 singles for £424.00 and 40 singles for £830.00. You cannot buy 60 singles for motorcycles. You must be an Island resident and provide proof of residency.
You can purchase the pass on our website and send proof of residency via email.
For a standard vehicle of up to 6 metres long and no higher than 2.24 metres you can buy 10 singles for £547.00, 20 singles for £1049.00, 40 singles for £1998.00 and 60 singles for £2694.00. You must be an Island resident and provide proof of residency. You can also add up to 2 other named users on your pass that live at the same address as you, but you will need to provide proof of residency before the extra users can be added.
You can purchase the pass on our website and send proof of residency via email.
For a standard vehicle of up to 5 metres long and no higher than 2.24 metres you can buy 10 singles for £378.00, 20 singles for £715.00, 40 singles for £1378.00 and 60 singles for £1809.00. You must be an Island resident and provide proof of residency. You can also add up to 2 other named users on your pass that live at the same address as you, but you will need to provide proof of residency before the extra users can be added.
You can purchase the pass on our website and send proof of residency via email.